Return & Exchange Policy

1. Return Eligibility

We accept returns only in the following cases:

• The product received is defective, damaged, or broken
• The product received is different from what was ordered (wrong product shipped)
• The product is unopened, unused, and in original packaging within 7 days of delivery

2. Non-Returnable Items

The following items are not eligible for return:

• Opened or used perfume bottles
• Products without original packaging
• Sale items or items purchased with a coupon (unless defective)
• Tester products (2ml, 5ml, 10ml)
• Products that show signs of tampering

3. How to Initiate a Return

To initiate a return, follow these steps:

• Contact us at Surajxsingh412@gmail.com within 48 hours of receiving your order
• Include your order number, reason for return, and clear photographs of the product and packaging
• Our team will review your request within 2 business days
• If approved, we will provide a return shipping address and instructions

4. Return Shipping

If the return is due to our error (wrong product, defective item), we will cover the return shipping cost. For other eligible returns, return shipping charges are the responsibility of the customer.

5. Refunds

Once we receive and inspect the returned product, we will process your refund within 5–7 business days. Refunds will be credited to your original payment method.

• Razorpay Payments: Refunded to the original card/UPI/bank account (2–5 business days)
• COD Orders: Refunded via bank transfer — please provide your bank details when contacting us

6. Exchange Policy

We currently do not offer direct product exchanges. If you wish to exchange a product, please initiate a return (subject to eligibility) and place a new order for the desired product.

7. Damaged Products

If your order arrives damaged, please photograph the packaging and product immediately upon receipt and contact us within 48 hours. We will arrange a replacement or refund at no additional cost to you.

8. Cancellations

Orders can be cancelled only before they are dispatched. To cancel an order, contact us immediately at Surajxsingh412@gmail.com. Once dispatched, the order cannot be cancelled and must follow the return process.

9. Contact

For all return and refund queries, contact us at Surajxsingh412@gmail.com or reach us via our contact page.